YOU AGREE THAT THIS USER AGREEMENT WILL BE EFFECTIVE AS TO ALL USERS ON 17 March 2018
Welcome to 800crypto!
We may amend this Agreement at any time by posting a revised version on our website. The revised version will be effective at the time we post it. If the revised version includes a Substantial Change, we will provide you with 30 Days' prior notice of any Substantial Change by posting a notice on the "Policy Updates" page of our website. All future changes set out in the Policy Update already published on the “Legal Agreements” page of the 800crypto website at the time you register for the 800crypto Services are incorporated by reference into this Agreement and will take effect as specified in that Policy Update.
Consumer advisory - The 800crypto is registered as a Payment Service Providers in UAE.
This is an important document which you must consider carefully when choosing whether to use the 800crypto Services. Please note the following risks of using the 800crypto Services:
Payments received in your Account may be reversed at a later time, for example, if a payment is subject to a Chargeback, Reversal, Claim or is otherwise invalidated. This means that a payment may be reversed from your Account after you have provided the sender the goods or services that were purchased.
If you are a Seller, you can lower the risk of a payment being reversed from your Account by following the criteria set out in the Seller Protection section and by following the other guidance provided in the "Security Center page" accessible via every page of the 800crypto website.
We may close, suspend, or limit your access to your Account or the 800crypto Services, and/or limit access to your funds if you violate this Agreement, the 800crypto Acceptable Use Policy, or any other agreement you enter into with 800crypto.
You are solely responsible for understanding and complying with any and all laws, rules and regulations of your specific jurisdiction that may be applicable to you in connection with your use of the 800crypto Services, including but not limited to, those related to export or import activity, taxes or foreign currency transactions.
This Agreement is not a solicitation of the 800crypto Services and 800crypto is not targeting any country or market through this Agreement.
1.1 Payment Services.800crypto is a payment services provider and acts as such by creating, hosting, maintaining and providing our 800crypto Services to you via the Internet. Our services allow you to send payments to anyone with a 800crypto Account, and, where available, to receive payments. Our service availability varies by country.We offer services in compliance with local laws and regulations.
800crypto is not a remittance business or a money transfer service and the Personal Payments feature may not be used to remit funds to third parties.
We do not have any control over, and are not responsible or liable for, the products or services that are paid for with our 800crypto Service. We cannot ensure that a buyer or a Seller you are dealing with will actually complete the transaction.
800crypto is not a common carrier or public utility.
1.2 Eligibility.To be eligible to use the 800crypto Services, you must be at least 18 years old or higher based on the age of majority in your jurisdiction, and a resident of one of the countries listed on the 800crypto Worldwide page.
You must list your correct country of residence in your Account. This Agreement applies only to Users who are residents of one of the countries listed in Section 1.1 above. If you are a resident of another country, you may access the agreement that applies to you from our website in your country.
1.3 Information.In order to open and maintain an Account, you must provide us with correct and updated Information.
1.4 Beneficial Owner.
You must be the beneficial owner of the Account, and conduct business only on behalf of yourself.
2.1 Sending Limits.We may, at our discretion, impose limits on the amount of payments you can send through the 800crypto Services. You can view your sending limit, if any, by logging into your Account. If you have a Verified Account, we may increase your sending limits.
2.2 Default Payment Methods.When you make a payment, if you have not selected a Preferred Payment Method, 800crypto will fund your transaction in this order (subject to availability based on your Payment Methods and country of registration):
Note:If you do not want to use your balance, you must withdraw it before making a payment.
2.3 Cards as Payment Methods.By adding a debit card or credit card as a Payment Method, you are providing 800crypto with continuous authority to automatically charge that card to obtain the relevant funds when the card is used as a Payment Method pursuant to this Agreement. You can stop the continuous authority in respect of any card by removing that card as a Payment Method in your Account Profile.
2.4 Preferred Payment Method.You may select a Preferred Payment Method each time you make a payment, except for a Preapproved Payment or a No Log-In Payment.
For a Preapproved Payment and, in most instances, a No Log-In Payment, you can select a Preferred Payment Method when you provide your initial authorization for this payment and through the My Preapproved Payments section of your Account Profile.
If you select a Preferred Payment Method but have available balance in your Account, your balance will be used to fund your payment. If eCheck is your Preferred Payment Method, it will be used to fund your 800crypto payment, even if you have a balance. 800crypto may limit the Payment Methods available for a transaction.
2.5 Refused and Refunded Payments.When you send a payment, the recipient is not required to accept it. Any unclaimed, refunded or denied payment will be returned to your balance or to your original Payment Method. We will return any unclaimed payment to you within 30 Days of the date you initiated the payment.
2.6 Merchant Processing Delay.When you send a payment to certain Merchants, you are providing an Authorization to the Merchant to process your payment and complete the transaction. The payment will be held as pending until the Merchant processes your payment. Some Merchants may delay processing your payment. In such an instance, your Authorization will remain valid for up to 30 Days. If your payment requires a currency conversion, the exchange rate will be determined at the time the Merchant processes your payment and completes the transaction.
2.7 Preapproved Payments.A Preapproved Payment is a payment in which you Authorize a Merchant to directly charge your Account on a one-time, regular, or sporadic basis. Preapproved Payments are sometimes called "subscriptions", "recurring payments”, “preauthorized transfers” or "automatic payments". Within two (2) Business Days of any Preapproved Payment made from your Account, you will receive a confirmation of this transaction by email.
2.8 Stopping a Preapproved Payment.You may stop a Preapproved Payment at any time up to 3 Business Days prior to the date the next payment is scheduled to be made by notifying 800crypto. To stop a Preapproved Payment, access the "My Preapproved Payments" section of your Account Profile and follow the links to stop the payment. You may also stop a Preapproved Payment by calling 800crypto at +971 435 19260 . Once you contact 800crypto to stop a Preapproved Payment, all future payments under your agreement with the Merchant will be stopped. If you stop a Preapproved Payment you may still be liable to the Merchant for the payment or for other penalties under the terms of your agreement with the Merchant and you may be required to pay the Merchant through alternative means. We will be liable for your losses or damages directly caused by our failure to stop any Preapproved Payment if you have followed the instructions in this section to notify us.
3.1 Ability to Receive Payments.The ability to receive payments varies by country. To determine whether you have the ability to receive payments.
3.2 Automatic Transfer Countries.If you are a resident of an Automatic Transfer Country, then you have the ability to receive payments but you must withdraw the full amount of your payment through an available withdrawal method. If you do not do so, the amounts will be automatically withdrawn from your Account to your withdrawal method on a regular basis. For additional terms regarding Automatic Transfer, please contact us.
3.3 Liability for Invalidated Payments.When you receive a payment, you are liable to 800crypto for the full amount of the payment sent to you plus any Fees if the payment is later invalidated for any reason. This means that, in addition to any other liability, you will be responsible for the amount of the payment sent by the sender, plus the applicable Fees listed in Exhibit A (Fees) of this Agreement if you lose a Claim or a Chargeback, or if there is a Reversal of the payment.
You agree to allow 800crypto to recover any amounts due to 800crypto by debiting your balance. If there are insufficient funds in your balance to cover your liability, you must reimburse 800crypto through other means. If a sender of a payment files a Chargeback, the card issuer, not 800crypto, will determine who wins the Chargeback.
3.4 No Surcharges. You agree that you will not impose a surcharge or any other fee for accepting 800crypto as a payment method without our prior written consent. You may charge a handling fee in connection with the sale of goods or services, as long as the handling fee is not higher than the handling fee you charge for non-800crypto transactions.
3.5 Receiving Personal Payments.If you are selling goods or services, you may not ask the buyer to send you a Personal Payment for the purchase.
3.6 Preapproved Payments and/or No Log-In Payments.If you receive Preapproved Payments and/or No Log-In Payments you must receive your buyer’s Authorization to the payment amount, frequency and duration prior to submitting the payment.
3.7 Micropayments for Digital Goods.To qualify to receive Micropayments for Digital Goods, you must submit an application, be approved by us, and have an Account in good standing. By applying for Micropayments for Digital Goods, you agree that for Digital Goods transactions you receive up to the amounts in the table below, then if a buyer opens a Dispute, 800crypto may reverse the transaction, and remove the funds from your Account without requiring the buyer to escalate the Dispute to a Claim.
4.1 Balances.If you hold a balance, 800crypto will hold your funds in pooled accounts separate from its corporate funds, and it will not use your funds for its operating expenses or for any other corporate purposes. 800crypto will not voluntarily make your funds available to its creditors in the event of bankruptcy. You will not receive interest or other earnings on the amounts in your balance. 800crypto may receive interest on amounts that 800crypto holds on your behalf. You agree to assign your rights to 800crypto for any interest derived from your funds.
4.2 Setoff of Past Due Amounts.If you have a past due amount owed to 800crypto, an Affiliate 800crypto may debit your Account to pay any amounts that are more than 180 Days past due.
4.3 Negative Balances and Multiple Currencies.If your Account has a negative balance, 800crypto may set-off the negative balance with any funds that you subsequently add or receive into your Account. If you have multiple currency balances in your Account and one of the currency balances becomes negative for any reason, 800crypto may set-off the negative balance by using funds you maintain in a different currency balance. If you open more than one Account, 800crypto may set off the negative balance in one Account by using any balance that you maintain in your other Account(s). In the event that a negative balance is offset by 800crypto pursuant to this paragraph, it may be bundled with another debit coming out of your Account.
5.1 How to Withdraw Money. For new users All payments that you receive will be subject to an initial 30 day hold. Depending on the country in which your Account is registered, you may withdraw funds from your Account in any of these methods: (a) by electronically transferring them to your UAE bank account or to your local bank account, (b) by electronically transferring them to your Visa branded card, (c) through a 800crypto initiated Automatic Transfer to your linked financial instrument, or (d) by requesting a physical check through the mail. In certain countries, your ability to withdraw to a local bank account may require the use of 800crypto Retiros. Different currency rules may apply to 800crypto Retiros. Please see terms and conditions for additional information regarding the service. Depending on the country in which your Account is registered, the currencies in which you may withdraw your funds to your local bank account may be limited. With the exception of Users with Accounts registered in the People’s Republic of China or unless otherwise specified, when withdrawing your funds to your local bank account, funds may only be withdrawn in your local currency. If you are holding a balance in UAE Dirhams, you may be able to withdraw the funds to your linked UAE bank account. If you are holding a balance in a foreign currency, you may only withdraw that balance (or part thereof) after it has been converted to (a) the local currency if you are withdrawing your funds to your local bank account or (b) UAE Dirhams if you are withdrawing your funds to your linked UAE bank account. Depending on the country in which your Account is registered, you may be able to withdraw your funds through a third party service provider. Please see terms of such third party for information regarding currency conversions.
Generally, we will send checks only to confirmed addresses, unless you have a Verified Account. We will not send checks to post office boxes. If you would like us to send a check to an address that does not meet these criteria, you must contact Customer Service and provide the documentation that we request to verify your association with the address. If you fail to cash a check within 180 Days of the date of issuance, we will return the funds to your balance (minus a Fee).
5.2 Withdrawal Limits.Depending on the degree to which you have Verified your Account, we may limit your ability to withdraw funds until you comply with our requests for information. You can view your withdrawal limit, if any, by logging into your Account. In addition, we may delay withdrawals of large sums of money while we perform a risk review. Please see terms and conditions of the 800crypto Retiros service for information regarding the limits applicable to such service.
5.3 Withdrawal Fees. When withdrawing your balance, you will be charged the Withdrawing your Balance Fee as set out in Exhibit A (Fees) depending on the method of withdrawal. In addition, if you withdraw your balance in a currency other than the currency in which the balance on your Account is denominated, you will additionally be charged Currency Conversion Fees as set out in Exhibit A (Fees).
6.1 How to Close Your Account.You may close your Account at any time by following the instructions in your Account Profile. Upon Account closure, we will cancel any pending transactions and you will forfeit any balances associated with Redemption Codes, unless otherwise legally prohibited. You must withdraw your balance prior to closing your Account.
6.2 Limitations on Closing Your Account.You may not evade an investigation by closing your Account. If you close your Account while we are conducting an investigation, we may hold your funds to protect 800crypto, Affiliates or a third party against the risk of Reversals, Chargebacks, Claims, fees, fines, penalties and other liability. You will remain liable for all obligations related to your Account even after the Account is closed.
7.1 Types of Problems Covered.800crypto Buyer Protection helps you if you encounter either of these problems:
If your problem is a transaction that you did not authorize, please see section 8 below.
An item is "Significantly Not as Described" (SNAD) if it is materially different from what the Seller described on its website or in the item listing. Here are some examples:
An item isnotSignificantly Not as Described (SNAD) if it is materially similar to the Seller's item listing description. Here are some examples:
7.2 Eligibility Requirements.
a. To be eligible for 800crypto Buyer Protection you must meet all of the following requirements:
7.3 Ineligible Items. Payments for the following arenoteligible for reimbursement under 800crypto Buyer Protection:
Even if your payment is not eligible for 800crypto Buyer Protection, you can file a Dispute and resolve the issue directly with the Seller, however, 800crypto will not find in your favor if you escalate a Dispute to a Claim when an item is not eligible for 800crypto Buyer Protection.
7.4 Coverage Amount.If you are eligible for 800crypto Buyer Protection and 800crypto finds in your favor on your Claim, 800crypto will reimburse you for the full purchase price of the item and original shipping costs.
800crypto will not reimburse you for the return shipping costs that you incur to return a Significantly Not as Described (SNAD) item to the Seller or other party specified by 800crypto. If the Seller presents evidence that they delivered the goods to your address, 800crypto may find in favor of the Seller for an Item Not Received (INR) Claim even if you did not receive the goods.
7.5 Dispute Resolution.If you are unable to resolve a problem directly with a Seller, you can go to the transaction details and open a dispute.
Open a Dispute.Open a Disputewithin 180 Daysof the date you made the payment to negotiate with the Seller for resolution of the Dispute.
You must wait at least 7 Days from the date of payment to escalate a Dispute for an Item Not Received (INR) Claim. If you do not escalate the Dispute to a Claim within 20 Days, 800crypto will permanently close the Dispute.
For transactions that total less than $250 USD (or the equivalent in other currencies as listed below), proof of delivery is confirmation that can be viewed online and includes the delivery address showing at least city/state or postal code, delivery date, and the URL to the shipping company’s website if you’ve selected “Other” in the shipping drop down menu. For transactions that total $250 USD or more (or the equivalent in other currencies as listed in the table below), you must also get a signature confirmation of the delivery (except for buyers having a 800crypto Account registered: in Albania, Andorra, Bosnia and Herzegovina, Croatia, Iceland, or Ukraine to whom such requirement won’t apply)
$250 USD signature confirmation requirement – other currencies equivalents:
|UAE Dirhams:||AED 900|
7.6 Digital Goods Micropayment Disputes and Claims. If you file a Dispute for a Digital Goods purchase of up to the amounts in the table below, 800crypto may, at its sole discretion, refund the transaction without requiring you to escalate the Dispute to a Claim.
800crypto may limit the number of Digital Goods refunds that you may receive. If these are limited or if your purchase is not eligible for coverage, you will still be able to follow 800crypto’s standard dispute resolution processes described in this Section 7 to attempt to resolve the issue with the Seller directly.
7.7 Relationship between 800crypto's protection programs and Chargebacks.Credit card Chargeback rights, if they apply, may be broader than 800crypto’s protection programs. Chargebacks may cover unsatisfactory items even if they do not qualify as SNAD. You may pursue a Dispute/Claim with 800crypto, or you may contact your credit card company and pursue your Chargeback rights. You may not pursue both at the same time or seek a double recovery. If you have an open Dispute or Claim with 800crypto, and also file a Chargeback with your credit card company, 800crypto will close your Dispute or Claim, and you will have to rely solely on your Chargeback rights.
Before contacting your card issuer or filing a Dispute with 800crypto, you should contact the Seller to resolve your issue in accordance with the Seller’s return policy as stated on their auction or website.
7.8 Claims filed with Seller or other third parties.You may not file a Dispute/Claim under 800crypto Buyer Protection if you have already filed a claim with the Seller or another third party .
7.9 No Double Recovery.You may not receive a recovery for a purchase under 800crypto Buyer Protection if you have already received a recovery for that purchase directly from the Seller or another third party.
8.1 Protection for Unauthorized Transactions and Errors.When an Unauthorized Transaction or an Error occurs in your Account, 800crypto will cover you for the full amount of every eligible Unauthorized Transaction or Error so long as you follow the procedures discussed below.
An Unauthorized Transaction occurs when a payment is sent from your Account that you did not authorize and that did not benefit you. For example, if someone steals your password, uses the password to access your Account, and sends a payment from your Account, an Unauthorized Transaction has occurred. If you give someone access to your Account (by giving them your login information) and they conduct transactions without your knowledge or permission, you are responsible for any resulting use.
The 2 Step Verification Must be Activated on Your Account to be Eligible for Protection.
8.2 Notification Requirements.
a. You should immediately notify 800crypto if you believe:
b. To be eligible for protection for Unauthorized Transactions, you must notify us within 60 Days after any Unauthorized Transaction first appears in your Account history statement. We will extend the 60 Day time period if a good and demonstrable reason, such as a hospital stay, kept you from notifying us within 60 Days. You should regularly log into your Account and review your Account history statement to ensure that there has not been an Unauthorized Transaction or Error. 800crypto will also send an email to the primary email address you have provided in order to notify you of each transaction from your Account. You should also review these transaction confirmations to ensure that each transaction was authorized and is accurate.
For Unauthorized Transactions or Errors in your Account, notify us as follows:
If you notify us orally, we may require that you send us your complaint or question in writing within 10 Business Days. During the course of our investigation, we may request additional information from you.
8.3 800crypto Actions after Receipt of Your Notification.Once you notify us of any suspected Unauthorized Transaction or Error, or we otherwise learn of one, we will do the following:
If we determine that there was an Unauthorized Transaction or Error, we will promptly credit the full amount into your Account within 1 Business Day of our determination. Or, if you have already received a provisional credit, you will be allowed to retain those amounts. If we decide that there was not an Unauthorized Transaction or Error, we will include an explanation of our decision in our email to you. If you received a provisional credit, we will remove it from your Account and notify you of the date and amount of the debit. You may request copies of the documents that we used in our investigation.
8.4 800crypto Errors.We will rectify any Error that we discover. If the Error results in your receipt of less than the correct amount to which you are entitled, 800crypto will credit your Account for the difference. If the Error results in your receipt of more than the correct amount to which you are entitled, 800crypto will debit the extra funds from your Account.
8.5 Your Errors.If you erroneously send a payment to the wrong party, or send a payment for the wrong amount (based on a typographical error, for example), your only recourse will be to contact the party to whom you sent the payment and ask them to refund the payment. 800crypto will not reimburse you or reverse a payment that you have made in error.
9.1 800crypto Seller Protection.
800crypto Seller Protection is protection we provide to Sellers from Claims, Chargebacks, or Reversals that are based on
800crypto Seller Protection is available for eligible payments from buyers in any country. If you sell or market to buyers in other countries, you should read the 800crypto Buyer Protection policies of the countries in which your target buyers are based (the relevant 800crypto Buyer Protection policies are available . as these policies will apply to you as a Payment Recipient or Seller.
9.2 Scope of Protection. 800crypto will protect you for the full amount of the eligible payment and waive the Chargeback Fee, if applicable.
9.3 Eligibility Requirements.To be eligible for 800crypto Seller Protection, you must meet all of the basic requirements listed below under (a) Basic Requirements. To be covered for Item Not Received protection you must meet both the Basic Requirements and the Item Not Received Additional Requirements listed below under (b). To be covered for Unauthorized Transactions protection you must meet both the Basic Requirements and the Unauthorized Transactions Additional Requirements listed below under (c)
a. Basic Requirements:
b. Item Not Received Additional Requirements:
c. Unauthorized Transactions Additional Requirements:
9.4Proof of Shipment, Proof of Delivery, and Signature Confirmation Requirements: "Proof of Shipment" is online or physical documentation from a shipping company that includes all of the following:
"Proof of Delivery (for tangible items)" is online documentation from a shipping company that includes all of the following:
"Signature Confirmation" is online documentation that can be viewed at the shipping company's website and indicates that the item was signed for on delivery.
“Proof of Delivery (for intangible or virtual items or services)” means any compelling evidence to show the purchase order was fulfilled and includes all of the following:
a. The date the item or service was provided
b. The recipient’s address (email/IP, etc) where applicable.
NOTE: Although Buyer Protection extends coverage to buyers for intangible items, Seller Protection does not apply to intangible items.
9.5 Items/Transactions not Eligible for 800crypto Seller Protection. The following are examples of items/transactions not eligible for 800crypto Seller Protection:
10.1 Restricted Activities.In connection with your use of our website, your Account, the 800crypto Services, or in the course of your interactions with 800crypto, other Users, or third parties, you will not:
11.1 Your Liability.
a.General.You are responsible for all Reversals, Chargebacks, Claims, fees, fines, penalties and other liability incurred by 800crypto, a User, or a third party caused by or arising out of your breach of this Agreement, and/or your use of the 800crypto Services. You agree to reimburse 800crypto, a User, or a third party for any and all such liability.
b.Liability for Claims under 800crypto Buyer Protection.If you are a Seller and you lose a Claim filed directly with 800crypto, you will be required to reimburse 800crypto for your liability. Where you receive payment from a 800crypto Account holder in another country and we determine under the Buyer Protection policy of that country that the funds received should be returned or reversed, you will be required to reimburse 800crypto for your liability (before receiving payment from a 800crypto Account holder in another country, you should review the relevant 800crypto Buyer Protection policies available . Your liability will include the full purchase price of the item plus the original shipping cost (and in some cases you may not receive the item back), and the 800crypto Fees that you were charged for the transaction. 800crypto Seller Protection will cover your liability for eligible Claims based on Item not Received, and eligible Unauthorized Transactions - see Section 9 (800crypto Seller Protection) above. If a buyer files a Significantly Not as Described (SNAD) Claim for an item he or she purchased from you, you will generally be required to accept the item back and refund the buyer the full purchase price plus original shipping costs. You will not receive a refund on your 800crypto Fees. Further, if you lose a SNAD Claim because we, in our sole discretion, reasonably believe the item you sold is counterfeit, you will be required to provide a full refund to the buyer and you might not receive the item back from the buyer (for instance, it may be disposed of or otherwise irreversibly dealt with). 800crypto Seller Protection will not cover your liability for SNAD Claims.
c.Liability for instructions given by you on your Account.Any instructions given by you on your Account (whether verbal or in writing) once you have been authenticated will be relied on by 800crypto. 800crypto will not be liable for any loss or damage you or anyone else suffers where 800crypto acts on those instructions in good faith, unless it was proved that 800crypto was negligent.
11.2 Reimbursement for Your Liability.In the event that you are liable for any amounts owed to 800crypto, 800crypto may immediately remove such amounts from your balance. If you do not have a balance that is sufficient to cover your liability, your remaining balance (if any) will be removed, your Account will have negative balance up to the amount of your liability, and you will be required to immediately Add Money to your 800crypto balance or reimburse 800crypto through an alternative method. If you do not do so, 800crypto may engage in collection efforts to recover such amounts from you.
11.3 Actions by 800crypto – Restricted Activities.If 800crypto, in its sole discretion, believes that you may have engaged in any Restricted Activities, we may take various actions to protect 800crypto, Affiliates other Users, other third parties or you from Reversals, Chargebacks, Claims, fees, fines, penalties and any other liability. The actions we may take include but are not limited to the following:
11.4 Actions by 800crypto - Holds.
800crypto, in its sole discretion, may place a Reserve on funds held in your Business Account when 800crypto believes there may be a high level of risk associated with your Account or your use of any of the products and/or services offered by 800crypto and/or its Affiliates. If 800crypto places a Reserve in your Account, transactions will be shown as "pending" in your 800crypto balance, and you will not have access to funds in a “pending” status until they are cleared. If your Account is subject to a Reserve, 800crypto will provide you with notice specifying the terms of the Reserve. The terms may require that a certain percentage of the amounts received into your Account are held for a certain period of time, or that a certain amount of money is held in Reserve, or anything else that 800crypto determines is necessary to protect against the risk associated with your Account. 800crypto may change the terms of the Reserve at any time by providing you with notice of the new terms.
11.6 Actions by 800crypto - Account Closure, Termination of Service, Limited Account Access Confidential Criteria.800crypto, in its sole discretion, reserves the right to terminate this Agreement and/or access to the 800crypto Services for any reason and at any time upon notice and payment to you of any unrestricted funds held in your balance. If we limit access to your Account, including through a Reserve or hold, we will provide you with notice of our actions, and the opportunity to request restoration of access if, in our sole discretion, we deem it appropriate. Further, you acknowledge that 800crypto’s decision to take certain actions, including limiting access to your Account, placing holds or imposing Reserves, may be based on confidential criteria that is essential to our management of risk, the security of Users’ Accounts and the 800crypto system. You agree that 800crypto is under no obligation to disclose the details of its risk management or its security procedures to you.
11.7 Acceptable Use Policy Violations.If you violate theAcceptable Use Policythen in addition to the above actions you will be liable to 800crypto for the amount of 800crypto’s damages for each violation of the Acceptable Use Policy. You agree that $50,000.00 USD (or equivalent) per transaction in violation of the Acceptable Use Policy is presently a reasonable minimum estimate of 800crypto’s actual damages considering all currently existing circumstances, including the relationship of the sum to the range of harm to 800crypto that reasonably could be anticipated because due to the nature of the violations of the Acceptable Use Policy, actual damages would be impractical or extremely difficult to calculate. 800crypto may deduct such damages directly from any existing balance in the offending Account, or any other Account you control.
12.1 Contact 800crypto First.If a dispute arises between you and 800crypto, our goal is to learn about and address your concerns and, if we are unable to do so to your satisfaction, to provide you with a neutral and cost effective means of resolving the dispute quickly. Disputes between you and 800crypto regarding the 800crypto Services may be reported to Customer Service online through the800crypto Help Centerat any time, or by calling +971 435 19260
12.2 Arbitration.For any claim (excluding claims for injunctive or other equitable relief) where the total amount of the award sought is less than $10,000.00 USD (or other currencies equivalents), the party requesting relief may elect to resolve the dispute in a cost effective manner through binding non-appearance-based arbitration. If a party elects arbitration, that party will initiate such arbitration through the UAE International Arbitration Centre or any other established alternative dispute resolution (“ADR”) provider mutually agreed upon by the parties. The ADR provider and the parties must comply with the following rules: a) the arbitration shall be conducted by telephone, online and/or be solely based on written submissions, the specific manner shall be chosen by the party initiating the arbitration b) the arbitration shall not involve any personal appearance by the parties or witnesses unless otherwise mutually agreed by the parties and c) any judgment on the award rendered by the arbitrator may be entered in any court of competent jurisdiction.
12.3 Law and Forum for Disputes.Except as otherwise agreed by the parties or as described in Section 12.2 above, you agree that any claim or dispute you may have against 800crypto must be resolved by a court located in UAE or where the defendant is located. You agree to submit to the personal jurisdiction of the courts located within UAE for the purpose of litigating all such claims or disputes. This Agreement shall be governed in all respects by the laws of UAE as such laws are applied to agreements entered into and to be performed entirely within UAE, without regard to conflict of law provisions.
12.4 Improperly Filed Litigation.All claims you bring against 800crypto must be resolved in accordance with Section 12 of this Agreement. All claims filed or brought contrary to Section 12 shall be considered improperly filed and a breach of this Agreement. Should you file a claim contrary to Section 12, 800crypto may recover attorneys’ fees and costs (including in-house attorneys and paralegals) up to $1,000.00 USD, provided that 800crypto has notified you in writing of the improperly filed claim, and you have failed to promptly withdraw the claim.
12.5 Notices to You.You agree that 800crypto may provide you Communications about your Account, the 800crypto Services and this Agreement electronically. 800crypto reserves the right to close your Account if you withdraw your consent to receive electronic Communications. Any electronic Communications will be considered to be received by you within 24 hours of the time we post it to our website or email it to you. Any notice sent to you by postal mail will be considered to be received by you 3 Business Days after we send it.
12.6 Notices to 800crypto.Except as otherwise stated above in Section 8 (Errors and Unauthorized Transactions) and Section 12.1, notice to 800crypto must be sent by postal mail to: 800crypto. Business Village Block B office 626, Dubai, UAE
12.7 Insolvency Proceedings.If any proceeding by or against you is commenced under any provision of any bankruptcy or insolvency law, 800crypto will be entitled to recover all reasonable costs or expenses (including reasonable attorneys’ fees and expenses) incurred in connection with the enforcement of this Agreement.
12.8 Release of 800crypto.If you have a dispute with one or more Users, you release 800crypto and Affiliates (and their officers, directors, agents, joint ventures, employees and suppliers) from any and all claims, demands and damages (actual and consequential) of every kind and nature arising out of or in any way connected with such disputes.
13.1 Limitations of Liability.IN NO EVENT SHALL WE, OUR PARENT, SUBSIDIARIES AND AFFILIATES, OUR OFFICERS, DIRECTORS, AGENTS, JOINT VENTURES, EMPLOYEES OR SUPPLIERS BE LIABLE FOR LOST PROFITS OR ANY SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES (INCLUDING WITHOUT LIMITATION DAMAGES FOR LOSS OF DATA OR LOSS OF BUSINESS) ARISING OUT OF OR IN CONNECTION WITH OUR WEBSITE, THE 800crypto SERVICES, OR THIS AGREEMENT (HOWEVER ARISING, INCLUDING NEGLIGENCE) UNLESS AND TO THE EXTENT PROHIBITED BY LAW OUR LIABILITY, AND THE LIABILITY OF OUR PARENT, SUBSIDAREIS AND AFFILIATES, OUR OFFICERS, DIRECTORS, AGENTS, JOINT VENTURES, EMPLOYEES AND SUPPLIERS, TO YOU OR ANY THIRD PARTIES IN ANY CIRCUMSTANCE IS LIMITED TO THE ACTUAL AMOUNT OF DIRECT DAMAGES.
13.2 Services Limitation.800crypto is not a bank and the 800crypto Services are payment processing services rather than banking services. 800crypto is not acting as a trustee, fiduciary or escrow with respect to your funds, but is acting only as an agent to you and custodian to your funds. 800crypto does not have control of, nor liability for, the products or services that are paid for with the 800crypto Services. We do not guarantee the identity of any User or ensure that a buyer or a Seller will complete a transaction.
13.3 No Warranty.THE 800crypto SERVICES ARE PROVIDED “AS IS” AND WITHOUT ANY REPRESENTATION OF WARRANTY, WHETHER EXPRESS, IMPLIED OR STATUTORY. 800crypto, OUR PARENT AND AFFILIATES, OUR OFFICERS, DIRECTORS, AGENTS, JOINT VENTURES, EMPLOYEES AND OUR SUPPLIERS SPECIFICALLY DISCLAIM ANY IMPLIED WARRANTIES OF TITLE, MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT.800crypto does not have any control over the products or services that are paid for with the 800crypto Services and 800crypto cannot ensure that a buyer or a Seller you are dealing with will actually complete the transaction or is authorized to do so. 800crypto does not guarantee continuous, uninterrupted or secure access to any part of the 800crypto Services, and operation of our site may be temporarily suspended for maintenance or upgrade or interfered with by numerous factors outside of our control. 800crypto will make reasonable efforts to ensure that requests for electronic debits and credits involving bank accounts, credit cards, and check issuances are processed in a timely manner but 800crypto makes no representations or warranties regarding the amount of time needed to complete processing because the 800crypto Services are dependent upon many factors outside of our control, such as delays in the banking system or mail service. Some jurisdictions do not allow the disclaimer of implied warranties, so the foregoing disclaimers may not apply to you. This paragraph gives you specific legal rights and you may also have other legal rights that vary from country to country.
13.4 Indemnification.You agree to defend, indemnify and hold 800crypto, Affiliates, and our officers, directors, agents, joint ventures, employees and suppliers harmless from any claim, demand (including attorneys’ fees), fine, or other liability incurred by any third party due to or arising out of your or your employees’ or agents’ breach of this Agreement and/or use of the 800crypto Services.
13.5 800crypto License Grant to You.If you are using 800crypto software such as an API, developer's toolkit or other software application that you have downloaded to your computer, device, or other platform, then 800crypto grants you a revocable, non-exclusive, non-transferable license to use 800crypto's software in accordance with the respective documentation. This license grant includes the software and all updates, upgrades, new versions and replacement software for your personal use only. You may not rent, lease or otherwise transfer your rights in the software to a third party. You must comply with the implementation and use requirements contained in all 800crypto documentation accompanying the 800crypto Services. If you do not comply with 800crypto's implementation and use requirements you will be liable for all resulting damages suffered by you, 800crypto and third parties. 800crypto may change or discontinue any APIs upon notice to you. You agree not to alter, reproduce, adapt, distribute, display, publish, reverse engineer, translate, disassemble, decompile or otherwise attempt to create any source code which is derived from the software. You acknowledge that all rights, title and interest to 800crypto's software are owned by 800crypto. Any third party software application you use on the 800crypto website is subject to the license you agreed to with the third party that provides you with this software. 800crypto does not own, control nor have any responsibility or liability for any third party software application you elect to use on the 800crypto website and/or in connection with the 800crypto Services. If you are using the 800crypto Services on the 800crypto website, or other website or platform hosted by 800crypto, or a third party, and are not downloading 800crypto's software or using third party software applications on the 800crypto website, then this section does not apply to your use of the hosted 800crypto Services.
13.6 License Grant from You to 800crypto IP Warranties.Subject to section 13.7, when providing 800crypto with content or posting content using 800crypto Services, you grant us a non-exclusive, worldwide, perpetual, irrevocable, royalty-free, transferable, and sublicensable (through multiple tiers) right to exercise any and all copyright, publicity, trademarks, database rights and intellectual property rights you have in the content, in any media known now or in the future. Further, to the fullest extent permitted under applicable law, you waive your moral rights and promise not to assert such rights against 800crypto, its sublicensees or its assignees. You represent and warrant that none of the following infringe any intellectual property or publicity right: your provision of content to 800crypto, your posting of content using the 800crypto Services, and 800crypto’s use of such content (including of works derived from it) in connection with the 800crypto Services.
13.7 License Grant from Merchants to 800crypto. Section 13.6 notwithstanding, if you are a Merchant using 800crypto Services, you grant 800crypto the worldwide right to use and depict your business name, trademarks, and logos on our website and in 800crypto’s mobile and web-based application for the purpose of identifying and referring to your business and your products and services and facilitating consumer transactions with you.
13.8 Intellectual Property."800crypto," "800crypto”, “800crypto.com”, “800crypto.com.c2”, “800crypto.com.hk”, “800crypto.co.il”, “800crypto.co.jp”, “800crypto.com.tr”, “800crypto.com.sg” and all other URLs, logos and trademarks related to the 800crypto Services are either trademarks or registered trademarks of 800crypto or its licensors. You may not copy, imitate or use them without 800crypto's prior written consent. In addition, all page headers, custom graphics, button icons, and scripts are service marks, trademarks, and/or trade dress of 800crypto. You may not copy, imitate, or use them without our prior written consent. You may use HTML logos provided by 800crypto through our merchant services, auction tools features or affiliate programs without prior written consent for the purpose of directing web traffic to the 800crypto Services. You may not alter, modify or change these HTML logos in any way, use them in a manner that is disparaging to 800crypto or the 800crypto Services or display them in any manner that implies 800crypto's sponsorship or endorsement. All right, title and interest in and to the 800crypto website, any content thereon, the 800crypto Services, the technology related to the 800crypto Services, and any and all technology and any content created or derived from any of the foregoing is the exclusive property of 800crypto and its licensors.
13.9 Calls to You Mobile Telephone Numbers.By providing 800crypto a telephone number (including a mobile telephone number), you consent to receiving calls, including autodialed and prerecorded messages from 800crypto at that number. If we determine that a telephone number you have provided to us is a mobile telephone number, we may categorize it as such in our systems and in your Account Profile, and you consent to receive text messages from us about your use of the 800crypto Services at that number.
13.10 Marketing.If you receive Information about another User through the 800crypto Services, you must keep the Information confidential and only use it in connection with the 800crypto Services. You may not disclose or distribute a User's Information to a third party or use the Information for marketing purposes unless you receive the User's express consent to do so.
13.11 Password Security.You are responsible for maintaining adequate security and control of any and all IDs, passwords, personal identification numbers (PINs), or any other codes that you use to access the 800crypto Services.
13.12 Taxes.It is your responsibility to determine what, if any, taxes apply to the payments you make or receive, and it is your responsibility to collect, report and remit the correct tax to the appropriate tax authority. 800crypto is not responsible for determining whether taxes apply to your transaction, or for collecting, reporting or remitting any taxes arising from any transaction. Please be advised that you may be subject to withholding taxes or other tax liabilities with respect to importing services from a foreign entity. In addition, you may be subject to VAT, sales tax, income tax, or other tax liabilities as a seller of goods or services. It is your responsibility to check with your local tax advisor to determine which taxes apply to you, and it is your responsibility to pay such taxes to the appropriate tax authority. All Fees related to the 800crypto Services are made free and clear of, and without any deduction or withholding for and on account of, any taxes, duties or other deductions. Any such deduction or withholding, if required by the laws of any country are your sole responsibility.13.13 Complete Agreement and Survival.This Agreement, along with any applicable Policies on theLegal Agreementspage on the 800crypto website, sets forth the entire understanding between you and 800crypto with respect to the 800crypto Services. Sections 6 (Closing Your Account), 11 (Your Liability – Actions We May Take), 12 (Disputes with 800crypto), 13 (General Terms), 14 (Definitions), and Exhibit A (Fees) as well as any other terms which by their nature should survive, will survive the termination of this Agreement. If any provision of this Agreement is held to be invalid or unenforceable, such provision shall be struck and the remaining provisions shall be enforced.
13.14 Assignment.You may not transfer or assign any rights or obligations you have under this Agreement without 800crypto's prior written consent. 800crypto reserves the right to transfer or assign this Agreement or any right or obligation under this Agreement at any time.
13.15 Translated Agreement.Any translation of this Agreement is provided solely for your convenience and is not intended to modify the terms of this Agreement. In the event of a conflict between the English version of this Agreement and a version in a language other than English, the English version shall apply.
13.16 No Waiver.Our failure or delay to act with respect to a breach by you or others does not waive our right to act with respect to such breach or any subsequent or similar breaches.
13.17 Assumption of Rights.If 800crypto pays out a Claim, Reversal or Chargeback that you file against a recipient of your payment, you agree that 800crypto assumes your rights against the recipient and third parties related to the payment, and may pursue those rights directly or on your behalf, in 800crypto's discretion.
1. Overview.800crypto charges the following Fees:
For additional information about the Fees applicable to you view your country’sFees page.
2. Commercial Payments Fee.A Commercial Payment includes the following:
* Northern Europe: Denmark, Faroe Islands, Finland (including Aland Islands), Greenland, Iceland, Norway, Sweden. ** Europe I: Austria, Belgium, Cyprus, Estonia, France (including French Guiana, Guadeloupe, Martinique, Reunion and Mayotte), Germany, Gibraltar, Greece, Ireland, Italy, Luxembourg, Malta, Monaco, Montenegro, Netherlands, Portugal, San Marino, Slovakia, Slovenia, Spain, United Kingdom (including Channel Islands and Isle of Man), Vatican City State. *** Europe II: Albania, Andorra, Belarus, Bosnia and Herzegovina, Bulgaria, Croatia, Czech Republic, Georgia, Hungary, Kosovo^^, Latvia, Liechtenstein, Lithuania, Macedonia, Moldova, Poland, Romania, Russia, Serbia, Switzerland, Ukraine. ^Merchant Rate:To qualify for our Merchant Rate you must submit a one-time application, have a qualifying monthly sales volume, and have an Account in good standing. ^^ Buyers in these countries cannot open a 800crypto Account but can make purchases using their credit cards on certain merchants’ websites.Note:Cross Border Euro or Swedish Krona payments made between Accounts registered in the European Union or European Economic Area or in Monaco will be treated as Domestic Personal Payments for the purpose of applying Fees.
3. Hotel merchant rateThe hotel merchant rate is only available to hotel merchants with 800crypto Accounts registered in UAE.
800crypto will determine in its sole discretion whether you are approved for the hotel merchant rate. The hotel merchant rate is limited to processing payments received for goods and services relating to your hotel business only. Notwithstanding any other rights we have under this Agreement, we may in our sole discretion, immediately revoke your approval for the hotel merchant rate. If you are approved for the hotel merchant rate, you will pay:
Domestic payments (where applicable) and International payments
As a Payment Service Provider, 800crypto is committed to full compliance with all applicable laws and regulations regarding Anti- Money Laundering (“AML”). 800crypto’s policy is to prevent people engaged in money laundering, fraud, and other financial crimes, including terrorist financing, from using 800crypto’s services. 800crypto has robust policies and procedures to detect, prevent and report suspicious activity. To comply with OFAC (Office of Foreign Asset Control) requirements, and global sanctions, we screen our customer accounts against government watch lists. In addition, we may request that you provide us with documentation to help prove your identity or for business verification purposes. We report suspicious transactions to the financial intelligence unit in the respective country.
How does this impact me? As part of our AML procedures, we collect information from you to satisfy our Know Your Customer requirements. This means that we may request information from you due to a specific identification requirement or as a result of our watch list screening process. We may ask you to provide documentation to help confirm your identity or provide additional information regarding your business. We may also request that you seek pre-approval for utilizing the 800crypto service if your account falls within a high risk compliance category, as listed in our Acceptable Use Policy (AUP)
IF YOUR TRANSACTION CONNECT TO ANY OF THE COUNTRIES BELOW DIRECTLY OR INDIRECTLY YOUR ACCOUNT WILL BE SUSPENDED